COVID-19 Safety Policy

Haeussner Family Dentistry’s goal while navigating the Coronavirus pandemic is to ensure the safety of our patients, team members, and community while providing seamless and reliable care for our patients. Our plan is consistent and compliant with recommendations made by the U.S. Centers for Disease Control (CDC) and the American Dental Association (ADA).

We continue to follow the rigorous standards for infection control and sterilization our office has always implemented regarding our care, equipment, and treatment rooms, while also taking additional proactive measures to help keep everyone safe.

Before arrival at our office:

  • Anyone who exhibits signs or symptoms of illness current or recent or has COVID-19 are to stay home.

Call our office and we will reschedule your appointment to a later date. Symptoms may include fever, cough, shortness of breath, sore throat, or other flu like symptoms.

  • If you have recently been in contact with a person known to have COVID-19 or have traveled outside of Northeast Florida, we ask that you call us before entering the office.

We may reschedule your appointment, depending on certain risk factors, such as were you wearing appropriate protective equipment or if it was to an area that has had a severe outbreak.

Upon arrival at our office:

  • Please call or text our office from your car before coming in.

We can then give you instruction on whether we are ready for you to come in or if you should continue waiting in your car.

  • Wear a mask at all times except during treatment.

If you don’t have a mask, we will provide one.

  • Use the hand sanitizer or soap that is provided throughout the office.
  • We encourage our patients to utilize proper technique to help prevent the spread of any virus.

Covering your mouth when coughing or sneezing, not touching your face, social distance between other people, etc.

To help with social distancing in our office:

  • We are either increasing the amount of time in between patients, reducing the number of patients being seen at the same time, or staggering appointment times as best as possible.
  • If you must have a driver or a guardian with you, they will be allowed back in the treatment rooms only to the extent needed.
  • We are limiting the number of people in our reception room to a minimum that can socially distance. Some people may need to wait in their car.


  • Our office will ask all patients and guests screening questions before any treatment, such as if you are having any symptoms, been exposed to anyone with COVID-19, or traveled outside of Northeast Florida.

Just like the information in the ‘Before arrival to our office’ section, we may delay treatment.

  • We will take temperatures with our touchless thermometers.

There is no standard body temperature. Knowing one’s own normal body temperature range is important to accurately determine if one has a fever. However, the ADA and CDC recommend that 100.4 F or greater is a temperature where any treatment is to be delayed.

  • All of our team members go through the same screening process and have their temperatures taken every workday.


  • All of our treatment providers will be wearing the highest level of PPE (personal protective equipment) to protect our team and our patients.
  • We will be limiting aerosols to the fullest extent possible. Hygiene appointments will not use the cavitron, except under specific conditions.
  • There are some patients that we will discuss risk factors regarding age, medical history, and the procedure, and decide together on whether we should do any elective treatment at this time.

Additional precautions:

  • We routinely clean and disinfect our office and anything high touch (e.g., door handles, restrooms, counter tops, pens).
  • Magazines, toys, and other such objects that are not easily disinfected have been removed. Wi-Fi is always available in our office.

This is just a sample of our safety protocols. We monitor the COVID-19 pandemic closely and update our protocols continuously on guidance from the ADA, CDC, and local government.

If you have any concerns or questions, please discuss with us at any point. The safety of our patients and team members is our primary concern. Thank you for your trust and confidence and we look forward to welcoming you into our practice.